Responsible Gaming

Our Commitment to Responsible Gaming

At kera90, we believe that online gaming should be an entertaining leisure activity, not a source of financial stress or emotional distress. We are deeply committed to promoting responsible gaming practices among Indonesian players and providing comprehensive tools to help you maintain control over your gaming activity.

Responsible gaming means understanding the risks, setting personal limits, recognizing warning signs of problem gambling, and knowing when to seek help. While the vast majority of our players enjoy kera90's sports betting, live casino, slots, and other games responsibly, we recognize that a small percentage may develop gambling-related difficulties. That's why we've implemented industry-leading player protection measures, self-exclusion tools, and support resources designed specifically for the Indonesian market.

This Responsible Gaming page outlines the tools available to help you stay in control, the warning signs of problem gambling to watch for, and the steps you can take if you or someone you know is struggling with gambling addiction. Our customer support team is trained in responsible gaming intervention techniques and is available 24/7 to assist you with confidentiality and compassion.

Self-Control Tools & Account Limits

kera90 provides a comprehensive suite of responsible gaming tools accessible directly through your account settings. These tools empower you to set personal limits and take control of your gaming activity before problems develop.

Available Protection Tools

Deposit Limits

Set daily, weekly, or monthly maximum deposit amounts in Indonesian Rupiah. Once your limit is reached, you cannot deposit additional funds until the time period resets. Limits can be increased after a 24-hour cooling-off period but decreased immediately.

Loss Limits

Define maximum loss thresholds over daily, weekly, or monthly periods. When your net losses reach the specified limit, you cannot place additional bets until the period resets. Protects against chasing losses during emotional sessions.

Session Time Limits

Set maximum session durations (e.g., 1 hour, 2 hours, 4 hours). When your session time expires, you will be automatically logged out. Helps prevent marathon gaming sessions that lead to fatigue and poor decision-making.

Cool-Off Period

Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During the cool-off period, you cannot log in, deposit, or place bets. Use this when you need a short break to reassess your gaming behavior.

Self-Exclusion

Permanently or temporarily block access to your kera90 account for periods ranging from 6 months to permanent closure. Self-exclusion is irreversible during the chosen period. This is the most powerful tool for players experiencing gambling problems.

Reality Checks

Receive periodic pop-up notifications displaying your current session duration, total bets placed, and net wins/losses. Reality checks interrupt gameplay to provide objective feedback and encourage conscious decision-making.

How to Set Limits

All responsible gaming tools are accessible through your kera90 account dashboard:

Log in to your kera90 account
Navigate to Account Settings > Responsible Gaming
Select the tool you wish to configure (Deposit Limit, Loss Limit, Session Time, etc.)
Enter your desired limit amount or time duration
Confirm your selection (decreases take effect immediately; increases require 24-hour approval)
You will receive email confirmation of your new limit settings

Alternatively, contact our customer support team via live chat, email, or WhatsApp, and request assistance setting up responsible gaming limits. Our agents can guide you through the process and recommend appropriate limit levels based on your deposit history and gaming patterns.

Recognizing Problem Gambling

Problem gambling, also known as compulsive gambling or gambling addiction, is a progressive disorder characterized by increasing preoccupation with gambling, loss of control over gambling behavior, and continuation of gambling despite negative consequences. Early recognition of warning signs is critical to seeking help before the problem escalates.

Warning Signs of Problem Gambling

Gambling with money you cannot afford to lose (rent, utilities, food budget, children's education funds)
Chasing losses by placing larger bets in an attempt to recover previous losses
Lying to family, friends, or colleagues about the extent of your gambling activity
Neglecting work, school, or family responsibilities to gamble
Borrowing money, selling possessions, or taking loans to fund gambling
Experiencing withdrawal symptoms (restlessness, irritability, anxiety) when unable to gamble
Gambling to escape stress, depression, anxiety, or other emotional problems
Feeling guilty, ashamed, or depressed after gambling sessions
Repeatedly trying to cut down or quit gambling without success
Spending increasing amounts of time and money on gambling to achieve the same level of excitement
Continuing to gamble despite relationship problems, job loss, or financial ruin caused by gambling
Thinking about gambling constantly, even when not actively playing

If you recognize two or more of these warning signs in yourself or someone you care about, it's time to take action. Problem gambling is a serious condition, but it is treatable with professional support, peer counseling, and commitment to recovery.

Self-Assessment Questions

Answer these questions honestly to assess whether your gambling behavior may be problematic:

Have you ever lied to your family or friends about how much time or money you spend gambling?
Have you missed work, school, or important appointments because of gambling?
Have you borrowed money or sold possessions to gamble or pay gambling debts?
Do you gamble to escape worry, stress, depression, or loneliness?
After losing money, do you feel compelled to return immediately and try to win it back?
Have you gambled longer or with more money than you originally planned?
Have you tried to stop or reduce gambling but found yourself unable to do so?
Has your gambling caused relationship problems with family or friends?

If you answered "yes" to three or more questions, you may be experiencing problem gambling and should seek professional help immediately.

Getting Help & Support Resources

If you feel that gambling is becoming a problem for you, or if you're concerned about a loved one's gambling behavior, help is available. Taking the first step to acknowledge the problem and seek support requires courage, but it is the most important step toward recovery.

Contact kera90 Support

Our customer support team is trained in responsible gaming intervention and can help you:

Immediately activate self-exclusion or account closure
Set up deposit limits, loss limits, and session time restrictions
Provide information about professional gambling addiction treatment resources in Indonesia
Discuss your concerns in a confidential, non-judgmental environment
Review your account activity and gambling patterns to identify problematic behavior

Contact Our Responsible Gaming Team

Available 24 hours a day, 7 days a week. All conversations are strictly confidential.

24/7 Live Chat

Click the chat icon in your account dashboard and request to speak with a Responsible Gaming Specialist.

Email Support

Send confidential inquiries to [email protected] with "Responsible Gaming" in the subject line.

WhatsApp

Message our support team via WhatsApp for mobile-friendly, private assistance.

Professional Gambling Addiction Resources

kera90 recommends seeking professional help from qualified counselors and support organizations specializing in gambling addiction treatment. While we do not endorse specific external organizations, the following types of resources are available in Indonesia and internationally:

Mental Health Professionals: Licensed psychologists and psychiatrists in Jakarta, Surabaya, Bandung, and other major Indonesian cities offer individual therapy for gambling addiction using cognitive-behavioral therapy (CBT) and other evidence-based approaches.
Gamblers Anonymous: International peer support organization with meetings in various Indonesian cities where individuals with gambling problems share experiences and support each other's recovery.
Financial Counseling Services: Professional advisors who can help you create a plan to manage gambling-related debts and rebuild financial stability.
Family Counseling: Support for family members affected by a loved one's gambling problem, helping repair relationships and establish healthy boundaries.
Residential Treatment Programs: Inpatient facilities offering intensive treatment for severe gambling addiction, available in Indonesia and neighboring countries.

Taking action today can prevent tomorrow's regrets. Whether you're seeking help for yourself or supporting a loved one, remember that gambling addiction is a recognized medical condition, not a moral failing. Recovery is possible with the right support, commitment, and professional guidance.

Underage Gaming Prevention

kera90 strictly enforces a 21+ age policy in accordance with Indonesian regulations. Online gambling is illegal for individuals under 21 years of age, and we take our responsibility to prevent underage gambling very seriously.

Age Verification Measures

All users must provide a valid Indonesian national ID card (KTP) during registration
We verify date of birth against government-issued identification documents
Accounts suspected of being registered by minors are immediately suspended pending investigation
We may request additional verification documents if we suspect age falsification
Accounts confirmed to belong to individuals under 21 are permanently closed with funds forfeited

Parental Guidance

Parents and guardians play a critical role in preventing underage gambling. We recommend:

Monitor your children's online activity and set parental controls on devices
Keep credit cards, bank accounts, and e-wallet apps secured with passwords
Educate young people about the risks of gambling and its age restrictions
Use internet filtering software to block access to gambling websites
Contact kera90 immediately if you believe your child has created an account

If you discover that a minor has accessed kera90 services, please contact our support team immediately so we can investigate and take appropriate action to close the account and prevent future access.

21+ Only